Several weeks ago, I had an unfortunate incident happen with a service provider.

I won’t go into specifics about it (to protect the name of the business) but if I were a certain type of person, hopping on social media to express my displeasure about the circumstance could have been problematic for them.

I’m not talking about a flagrant mistake, just, the kind of thing that is more of a nuisance than a catastrophe.

I called the establishment up, spoke to a senior member of staff, explained the situation to them and asked them to report it up the ladder so that it wouldn’t be an issue for a future customer.

I explained that I wasn’t going to go on the internet and rant about it, I just wanted them to know privately so it could be handled “in-house.”

Depending on the services you invest your money in, or the products you purchase, your testimonial can hold a lot of weight.

While we have rarely solicited for reviews of RevFit, it’s almost always a welcome feeling.

Right now, there’s a negative Google review on our business from someone who has never trained here and has never had a consultation with a member of our staff. That review was posted about four years ago.

The best I can do, as the owner, is to state the facts, and offer an opportunity to make things right.

Beyond that, the hope, as a business, is that the clientele who is pleased with the service will not just “vote with their dollars” but also with a few kind words about their experience. That volume of positive experiences can outweigh any potential negative ones regardless over whether they were legitimate or not.

No business is perfect, no product or service is without flaw or without room for improvement. It’s how a business respects the opinion of its clientele and adapts over time.

While referrals are a significant way to generate new income for a business, testimonials are the extra little bit that show the world, you’re not just a patron but a fan as well.

My hope is that you’ll take inspiration from this post and think of at least five businesses that you love, seek them out on Google and take a few moments to leave them a positive review.

I know that I am behind in doing the same, myself.

I’ll be leaving positive reviews this week, as well, for businesses that I not only love being a patron of but am happy to refer business to.

Of course, if we’ve taken great care of you or your family, we’d love if you’d spread the word.

At your convenience, you can click HERE to share your review of RevFit.

Hopefully, that little bit of positivity that I’m passing to you, to pass to others, puts a smile on someone’s face, helps them get a new client or lifts them up during a challenging time.

(L to R: Coaches Nick Morton, Marcus Masters, myself and Mike Roder)

(Photo courtesy of Opal Visions Photography…who I will be reviewing as soon as I save this post and schedule to be published)